Your name, phone number, and email address are required for booking registration ;

Please make all reservations via WhatsApp ;

Therapists and treatment rooms will be assigned based on the selected service and booking availability ;

 For two-person bookings, we will prioritize arranging a double room. If separate rooms are required, please inform our Customer Service team at the time of booking ;

Requests for specific therapists or rooms are subject to availability. We will do our best to accommodate if possible ;

All treatments must be fully prepaid in advance ;

A booking is only confirmed once you have received the official confirmation message ;

Please arrive 5–10 minutes before your appointment. Late arrivals will result in a shortened treatment time, and the full fee of the original booking will still apply ;

For any changes or cancellations, please notify us via WhatsApp or phone ( Monday to Friday: at least 24 hours in advance,
Weekends & Public Holidays: at least 48 hours in advance ) Otherwise, it will be considered a no-show ;

We allow a 15-minute grace period for holding your booking. If you do not arrive and fail to notify us, it will be treated as a no-show ;

We regret that we are currently unable to accept bookings from the following individuals :
Pregnant women, individuals with severe skin conditions, heart disease, high blood pressure, retinal detachment, severe neck/back injuries, serious injuries, critical illnesses, or those recovering from surgery. (If any condition is undisclosed at the time of booking, the client shall bear all responsibility) ;

Please avoid heavy meals within 30 minutes before any class or treatment ;

Please inform us of any injuries or health concerns prior to your treatment ;

After the LED Sauna session, please ensure adequate hydration ;

For aromatherapy treatments, clients should verify information or consult a professional if needed. Individuals with allergies, sensitive skin, respiratory conditions, high or low blood pressure who choose to participate do so at their own risk. (Unscented organic jojoba oil is available for clients sensitive to essential oils) ;

All payments are non-refundable.