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FAQ
What services do you offer at
Roku Ai Wellness Club?
We offer a holistic range of wellness services, including Infrared Sauna, Cold Plunge Therapy, Wellness & Movement Classes, Sound Healing & Mind Massage, and Human Touch Spa Treatments. Our signature recovery lounge, The Remedy, combines compression therapy, zero-gravity recline, LED face mask treatment, and Mind Massage for deep relaxation and rejuvenation.
What is 'The Remedy' experience?
The Remedy is our cutting-edge recovery lounge designed to harmonize the body and mind. It integrates compression therapy, zero-gravity recline, LED face mask treatment, and Mind Massage, enhanced with sound frequencies such as binaural beats and Solfeggio tones. This experience promotes relaxation, better sleep, mental clarity, and skin rejuvenation.
What is “Tech Roku” experience?
Tech Roku is our advanced technology-based wellness experience that combines Infrared/LED Sauna, Cold Plunge Therapy, and other recovery modalities to optimize detoxification, circulation, and overall vitality. It is designed to enhance recovery, restore energy, and improve wellbeing by integrating modern technology with holistic principles.
How do I become a member?
Membership is open to individuals who value wellness, rejuvenation, and meaningful connection. We offer limited memberships with flexible monthly plans and no long-term contracts. You can sign up directly at the club. View our membership package here.
What are the benefits of membership?
Members enjoy:
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All-day access to our private wellness lounge
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Complimentary beverages, healthy snacks, and high-speed Wi-Fi
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Exclusive access to signature treatments and programs
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Priority booking for classes and wellness sessionsa
Can I book a single session without becoming a member?
Yes, non-members can enjoy individual sessions or classes. Membership provides additional benefits, but our offerings are accessible for one-time visits as well.
How do I book a class or treatment?
Booking is easy! You can reserve your spot via our website, mobile app, or by contacting our Customer Service team. You will receive a confirmation once your booking is successful.
What should I wear for treatments
or classes?
We recommend comfortable clothing suitable for movement and relaxation. For treatments such as the sauna or cold plunge, robes and towels are provided.
Are your services suitable for beginners?
Absolutely! All of our classes, treatments, and therapies are designed for individuals of all experience levels. Our expert staff will guide you through each session to ensure safety and comfort.
Can I cancel or reschedule
my appointment?
Yes. Please inform us in advance if you need to cancel or reschedule. Cancellations must be made at least 24 hours prior for weekday appointments and 48 hours prior for weekends and public holidays. Late cancellations or no-shows may incur a fee.
Do you offer gift vouchers or packages?
Yes, we provide gift vouchers and curated packages for wellness experiences. These make perfect gifts for friends, family, or colleagues. Please contact us or visit our website for options.
Are your facilities safe and hygienic?
Absolutely. Roku Ai Wellness Club follows strict hygiene and safety protocols to ensure a clean, comfortable, and safe environment for all members and guests.
Do you offer gift vouchers or packages?
Yes, we provide gift vouchers and curated packages for wellness experiences. These make perfect gifts for friends, family, or colleagues. Please contact us or visit our website for options.
Safety Guidelines & Contraindications
For your safety, certain treatments are not recommended for individuals with specific health conditions:
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Infrared / LED Sauna, Cold Plunge, and Tech Roku treatments are not recommended for those with high blood pressure, heart disease, or who are pregnant.
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Please consult your physician before using any high-intensity recovery treatments if you have any medical concerns.
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Our team will always guide you and provide instructions to ensure your wellness experience is safe and comfortable.
Can I combine different treatments
in one visit?
Yes, our team can help you customize a session or itinerary combining multiple treatments to maximize your wellness experience.
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